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Tristan Italian Threads  :: Help Zone

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Terms & Conditions

Payment - All prices are in Canadian Dollars. Payment is due prior to shipment. We accept VISA, MASTERCARD or PAYPAL. Orders shipped within BC are subject to GST & PST. Orders shipped outside BC are subject to GST only. Orders shipped to NB, NS and NL are subject to HST. Orders shipped to the United States and Internationally are tax exempt.

Shipping & Handling Policy - Shipping and Handling charges are only $6.95 per order if shipped to most Canadian addresses. *Rural or remote geographical locations are subject to extra shipping charges. Orders shipped to the United States are $14.95 per order. Prices in Canadian Dollars and include insurance. Shipping and handling charges are subject to applicable taxes. We reserve the right to select the Ground Carrier, usually Canada Post or Purolator.

Overnight & Express Deliveries are available at an additional charge to the customer. Please call us for estimated charges.

Custom and Special Orders - Are gladly taken for the minimum dye lot size. Please contact us for further information and pricing.

Returns and Exchanges - We make every effort to assure that your product arrives to you in perfect condition. We realize that customers sometimes receive goods that are damaged, defective, or they no longer want the product for a variety of reasons. Returned items must be accompanied with a return authorization number and be received by us in unused and perfect saleable condition within 30 days of initial delivery to you. Please Contact Us for a return authorization number. Unless your product is defective or damaged, shipping charges for the returned item(s) are not refundable.

Disclaimer: Since conditions and applications vary considerably in the use of thread, Tristan Italian Threads can make no guarantee of results. Accordingly, all warranties, expressed or implied, including but not limited to the warranties of merchantability and fitness for a particular purpose, are expressly disclaimed and Tristan Italian Threads also expressly disclaims any liability for consequential, special or incidental damages and limited to the purchase price of the merchandise purchased. We suggest the thread user assure himself/herself by preliminary test that the thread is suitable for the end use intended.

Wholesale Customers: Please CLICK HERE to review our Wholesale Terms and Conditions.

Terms of Use - We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the web site are current, correct and error free. Although we aim to keep the web site as accurate as possible, the information, including product descriptions, appearing on this web site are not warranted or bound by any such inaccuracies. We reserve the right to correct any errors, inaccuracies or omissions -- including after an order has been submitted -- and to change or update information at any time without prior notice. We sincerely apologize for any inconvenience this may cause. Although we try our best to keep this web site running at optimal performance, technical interruptions may sometimes occur. Tristan.bc.ca makes no guarantees that the operation of the web site will be uninterrupted or error free and will not be held responsible for the consequences of any interruptions, errors or technical problems.

Tristan reserves the right to withdraw any product(s) from this web site at any time and/or remove or edit any materials or content on this web site. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this web site whether or not that product has been sold.

Your Consent - When you use this web site, you are automatically agreeing that both your access to the site and your use of it are Subject to the terms and conditions as stated herein, which may change at any time without notice. Consent to our Privacy & Security Policies. Consent to our Returns & Exchanges Policies. Subject to all applicable laws. Undertaken at your own risk.

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News News
Tristan Embroidery Supplies (Tristan Italian Threads) will be moving this month to a new location. Over the next 2 weeks there will be a delay in shipping orders. We appreciate your patience! Thank you! Jonathan Anderson

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